Refund policy

Refund policy. Last updated: October 10, 2026. BASUP is a brand of Mirom, Inc.

Returns, exchanges & refunds

Unopened Kit products may be returned within 14 days.
Opened or used Kit products generally can’t be returned, for hygiene reasons.
Damaged, defective, or incorrect items can be replaced or refunded at no cost to you within 14 days of delivery.
SKINLAB ULTRA may be returned within 30 days in unused, original condition for a full refund, with no restocking fee. Original shipping charges are not refunded.
SKINLAB ULTRA also has a one-year manufacturer warranty against defects from SKINLAB KOREA CO., LTD., separate from the return window above. Mirom, Inc. helps US customers make warranty claims.
To start a return, email info@basup.us or call 213-369-1461 with your order number. We’ll reply with return instructions. For a damaged, defective, or incorrect item, tell us what’s wrong when you contact us.
Return shipping: if you’re returning an item for any reason other than damage, a defect, or an incorrect item, you pay the return shipping. We cover return shipping when an item arrives damaged, defective, or incorrect.
Refunds go back to your original payment method within 5–10 business days after we receive your return. Your bank or card issuer may take additional time to show the credit.

Cancelling your subscription

You can cancel anytime: from Subscription in your account, or by contacting us. There is no fee and no minimum commitment.
Cancellation takes effect at the end of your current billing cycle. There is no partial refund for a cycle already in progress, and a Kit already manufactured or shipped for that cycle will still be delivered.
Your subscription renews automatically at the end of each billing cycle unless you cancel first. We will tell you before any price increase takes effect.
Canceling also deletes your skin scan data immediately. Your scan images and related data are removed with no retention window, as described in our Privacy Policy.

Pausing or skipping

From Subscription in your account, you can skip a shipment (one cycle at a time) or pause your subscription for up to 3 months in a row.
Make the change at least 3 days before your billing date. A change made later applies to the following cycle.
A paused subscription resumes automatically when the pause ends, unless you cancel first.

How this page relates to our Terms

This page summarizes the shipping, returns, and cancellation terms in our Terms of Service. If anything here conflicts with the Terms of Service, the Terms of Service control.